Office opening hours:

Mon-Fri: 9am-5pm

Sat-Sun: 10am-2pm

TALK TO US:

0161 437 0938

AirportSecureParkingLtd

Parking at Manchester Airport  Terminals 1, 2 & 3

Valets

Parking

This document sets out the terms of the contract between you and us Airport Secure Parking LtdPlease read these conditions carefully. Christmas Period Supplement Charge.All customers who place a booking for a Meet & Greet for the following dates 25th December, 26th December and 1st January are subject to a £10.00 supplement charge if you depart or arrive on these dates.**Example:- Departing 26/12/2014 – Returning 01/01/2015, this would be a supplement of £20.00 (£10.00 for each day)**All bookings are subject to availability and Airport Secure Parking Ltd reserves the right to cancel your booking within 48 hours of your departure.Amazon, Groupon, KGB Deals, Living Social, Mighty Deals, nCrowd, Tap4Offers and Wowcher customers would have to contact the company who they originally booked with for a full refund. In the unlikely event we fail to provide you with a Meet and Greet service we will not be responsible for any additional costs which may occur. We will issue a full refund for your parking. We will not be held responsible for any additional costs such as additional parking, airport lounges, missed flights or any other costs apart from the original price of your booking.  We reserve the right to cancel your booking within 24 hours. If we cancel your booking a full refund will be offered. No additional costs will be paid by ourselves from the result of us cancelling your booking. What we do:We will take reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us the keys to your vehicle. Airport Secure Parking Ltd operates a meet and greet service, cars are transferred from airport terminals and then transferred to our long stay car park which is approximately 1.5 miles away. We aim to collect and deliver customers vehicles within 20 minutes from the time they call. We will not be responsible for any losses caused by us collecting or delivering your vehicle back late.We will only be responsible where we are at fault:We will provide a free parking voucher for each booking if you are kept waiting longer than one hour for the chauffeur to arrive if the reason for the chauffeur being late is a direct result of our negligence and won’t be offered if the reason for being late is due to something out of our control i.e traffic, weather, delayed flights, incorrect information. Under no circumstances will refunds will be given.  If you park for longer than the period you have booked for, we will charge you the full price at the time. In the unlikely event we damage your vehicle while in our care we will have any repairs carried out at an independent industry approved body shop at our own discretion.  We will not be held responsible for hire costs of a vehicle whilst your car is being repaired.We are not responsible for the following:Matters that are covered by your car or holiday insurance. You must look to that for protection. Events outside our control or events you have not arranged insurance cover for nor have insurance excesses for.• Roadside recovery. It is the customer’s responsibility to have adequate cover in place prior to travel.• Keys and Fobs: Please ensure a spare key/key fob is available.  In the event of any loss or damages to the originals as Airport Secure Parking Ltd shall not be responsible for any transport/roadside recovery costs incurred as a result of non-access to your vehicle. Customers should hand in only one key per car as Airport Secure Parking Ltd cannot be held responsible for the loss of any keys to property and any consequential loss thereafter.• Mechanical failures, terrorism, catastrophe or criminal activity.• Any deterioration in the vehicle’s condition while it is with us, ie flat batteries*, windscreens, tyres, punctures (as these can happen whilst moving your vehicle to and from our carparks), wheel trims, stone chips, minor scratches that are not visible due to insufficient light, dirty exterior or bad weather on departure.• Property left unattended on our site or in your vehicle.• Any losses caused by you not leaving enough time for your flight.• Delays in collecting your vehicle caused by you losing the receipts or not having some other proper authority.• Claims you make after leaving the site.• Any consequential (indirect) losses.* we reserve the right to jump start and move your car if necessary and cannot be held responsible for any damage caused to the vehicle or its systems.What you must do:• Arrive in plenty of time, park where we tell you to, and not cause an obstruction.• Remove all your belongings from the vehicle.• Keep your luggage with you at all times.• Hand the vehicle over to us in a roadworthy, safe and legal condition with MOT (if applicable), Insurance and adequate fuel. Produce a receipt of some other authority when you come to collect the vehicle. We can refuse to hand over the vehicle if you cannot prove that you own it.• Pay any parking charges that become due if you park for longer than agreed - we can refuse to hand over the vehicle if you do not pay these charges.• Check your vehicle carefully before leaving it with us. Check your vehicle carefully before accepting the keys on your return to the UK.Inform us of any delays as failing to do this could lose your time slot which may result in you waiting longer than expected.Check the height restrictions for the terminals against the height of your vehicle. It is the customers responsibility to make sure their vehicle is the correct height and any claims for damage due to the vehicle being too large without us being notified in advance will be rejected.Dealing with abandoned vehicles:We may consider your vehicle abandoned if you do not claim it at the end of your booked period.We may serve a notice of abandonment upon you at any time after that.The notice will be valid if we send it by pre-paid post addressed to you as the person who made the booking or the registered keeper.If you do not respond to the notice within 28 days, we may sell the vehicle and use the money from the sale to settle any money you owe us as a result of abandoning the vehicle.We will keep any extra money made from the sale for you until you can no longer legally reclaim it.We have the right to take legal action to recover any expenses caused by you abandoning the vehicle.All abandoned vehicles will be charged a standard daily rate of £10.00. In the event the vehicle is not claimed after six months we reserve the right to inform the DVLA and legally claim it.Complaints ProcedureIn the unlikely event you have a problem or a complaint you must inform the driver immediately.If you fail to do this, once you have left the airport no further action can be taken.Once you have informed the driver of your complaint, your next step is to e-mail: info@nationalairportparking.co.uk - This needs to be received by us within 7 days of your return. If you are required to obtain estimates for damage - these must be received by us no later than 14 days after collection of your vehicle.  Failure to do this will result in your claim not being pursued.  All complaints will be answered within 7-10 working days by email.Cancellations ProcedureCancellations must be reported 48 hours prior to your date of travel otherwise no refunds will be given - A £5 admin fee will still apply to all cancellations.Airport Secure Parking Ltd (meet and greet service)Arrival ProcedurePlease telephone the chauffeur services number printed on your confirmation 20 minutes prior to your arrival at the terminal.You will then be asked to read and sign the waiver. By signing the waiver you are agreeing to all the terms and conditions set out on our website.The chauffeur will give you instructions for your return.Please note:Because of strict timetables it is important that you telephone 20 minutes before you arrive at the terminal.The meet times you gave us when you booked is the meet time that we have scheduled you in for any other times cannot be guaranteed.Although the chauffeurs on duty will do their utmost to accommodate early arrivals it is your responsibility to make sure that you stick to this timetable.If you are running early or late simply telephone and let us know in advance so that we can reschedule your slot with the chauffeur.We reserve the right to change the terms and conditions at any time without notification.Disabled AccessAirport Secure Parking Ltd (meet and greet)InsuranceOnce your car is parked on our car park, it will be parked at the owners risk, we will not be responsible for any loss, damage or stolen vehicles, this will be up to your own responsibility to go through your own insurance company. 

Payments/ Parking Fees

If you have placed your booking through a third party or a booking agent, and the agent fails to pay ourselves for parking fees and services, each individual customer will be liable to pay for these parking charges and services fees to ourselves.

Refusal to pay may result in your car not being returned to yourself by us, or we will issue a default notice and may take legal action to recover the money.